Non-binding translation. Only the German version of these Terms and Conditions is legally binding.
1. Scope
These General Terms and Conditions (hereinafter "GTC") apply to all contracts concluded with the involvement of Nova Wohnraum Oberfranken GmbH, Spiegel 53, 95326 Kulmbach, Germany (hereinafter "Nova Wohnraum") with private and business customers (hereinafter "Customer"). For the short-term rental of apartments, the Customer's contracting party is the respective property owner, in whose name and for whose account Nova Wohnraum acts (Section 4); for all other services (Section 3), the contracting party is Nova Wohnraum itself.
2. Conclusion of contract
The contract is concluded by signing a written contract, by online booking via a booking platform, or by booking by e-mail or messenger message. For the short-term rental of apartments, the contract is concluded between the Customer and the respective property owner, represented by Nova Wohnraum (Section 4); otherwise between the Customer and Nova Wohnraum. By countersigning or confirming the booking, these GTC are also accepted.
3. Services
Nova Wohnraum provides services in the areas of property management, caretaker services, cleaning of residential buildings and short-term letting of apartments. The precise services are specified in the respective contract.
4. Contractual relationship and role of Nova Wohnraum Oberfranken GmbH
The letting is carried out in the name of and for the account of third parties. The contract for the letting service is not concluded with Nova Wohnraum as agent, but directly with the respective owner (principal) of the property. The service providers and contracting parties are the respective owners. The identity of the respective owner, including their address and tax number, is stated in the booking confirmation and/or invoice. Payments received from the transaction are settled with the principals.
5. Prices and payment
The stated prices are binding and are understood to include statutory value added tax for private customers and to exclude statutory value added tax for business customers. All payments can be made by bank transfer, Stripe or PayPal. Nova Wohnraum is entitled to receive payments in the name of and for the account of the respective owner; payment to Nova Wohnraum discharges the Customer's payment obligation towards the owner. For short-term letting of apartments, payment is due no later than the day of arrival. For other services, payment is due within 14 days of invoicing. Discounts for early payment are not accepted.
6. Right of withdrawal and cancellation for short-term letting of apartments
There is no statutory right of withdrawal for contracts concerning accommodation for a specific period (section 312g (2) no. 9 of the German Civil Code (BGB)). The following applies to cancellations:
• For cancellation up to 8 days before the agreed day of arrival, the cancellation is free of charge.
• For cancellation 7 to 1 day before the agreed day of arrival, 50% of the rental price is payable.
• For cancellation on the day of arrival or in case of no-show, 90% of the rental price is payable.
If the booked period can be let to another party, the proceeds obtained will be credited against the cancellation costs. The Customer remains free to prove that no loss or a substantially lower loss was incurred. If the booking is made via a booking portal, the cancellation conditions agreed there take precedence.
7. Security deposit for short-term letting of apartments
A security deposit is only charged if it has been expressly and separately agreed in the individual case. In that case, provided that no justified claims exist, the deposit is refunded within one month of the end of the accommodation contract.
8. Use and rules of conduct for short-term letting of apartments
• Pets: Pets are not permitted in the apartment. In case of violation, an additional cleaning fee of EUR 100 will be charged.
• Rules of use for communal areas: The house rules for the communal areas must be strictly observed.
• Reporting of damage: Any damage or defects must be reported to Nova Wohnraum immediately upon discovery. Failure to report may result in claims for damages against the Customer.
• Quiet hours and events: Noise in the rented living space, in the communal areas and on the surrounding grounds must be avoided. Quiet hours are to be observed from 10 p.m. to 6 a.m., unless the property description states a different rule. Events are only permitted if the property description expressly allows them. The Customer is liable for damage and additional cleaning effort resulting from an event.
• Smoking ban: Smoking in the apartments and buildings is strictly prohibited. In case of violation, a flat cleaning fee of EUR 250 will be charged.
• Rules for internet use: Internet access may only be used for lawful purposes. Any misuse will result in immediate blocking of access.
• Registration obligation: The Customer is legally obliged to complete in full and sign the (digital) registration form provided on the day of arrival (sections 29, 30 of the German Federal Registration Act (Bundesmeldegesetz)).
For the flat fees stated in this Section, the Customer in each case remains free to prove that no expense or a substantially lower expense was incurred; the right to claim demonstrably higher damages remains reserved.
9. Cleaning and damage for short-term letting of apartments
Final cleaning is included in the rental price. Should the apartment be soiled beyond the usual extent on departure, the additional cleaning work will be invoiced to the Customer at EUR 40 per hour. Damage caused by Customers will be claimed in full. This also includes any loss of revenue arising from necessary repairs and downtime.
10. Maintenance and emergencies
In the event of maintenance work or emergencies, Nova Wohnraum can be reached on +491705244670 or +4915752015292. In the case of urgent repairs, Nova Wohnraum may enter the apartment after prior notice.
11. Transfer, subletting and use for short-term letting of apartments
Subletting or re-brokering the booked apartment is prohibited. Use of the apartments for purposes other than accommodation is likewise prohibited. Exempt from this are photo and video recordings, including for commercial purposes, unless the property description excludes them; the rights of third parties, in particular other residents of the building, remain unaffected.
12. Liability
Nova Wohnraum is liable only for damage resulting from culpable injury to life, body or health. Beyond that, Nova Wohnraum is liable for damage resulting from intentional or grossly negligent breach of duty or insofar as mandatory statutory liability rules apply. Nova Wohnraum is also liable for damage resulting from the culpable breach of essential contractual obligations in cases of slight negligence, but limited in amount to the damage typical for this type of contract and foreseeable at the start of the contract. Otherwise, liability of Nova Wohnraum is excluded. Nova Wohnraum is not liable for non-performance of contractual obligations due to force majeure. The foregoing liability provisions apply equally in favour of the respective owner as the contracting party of the short-term letting. The landlord's strict liability, irrespective of fault, for defects of the apartment already existing at the time of conclusion of the contract (section 536a (1) alt. 1 of the German Civil Code (BGB)) is excluded; this does not apply to damage resulting from injury to life, body or health, or in cases of intent or gross negligence.
13. Data protection
Nova Wohnraum processes personal data of Customers (in particular name, contact details, payment information and registration data) for the performance of the contract (Art. 6 (1) (b) GDPR), for compliance with legal obligations, in particular under the German Federal Registration Act (Bundesmeldegesetz) and tax retention requirements (Art. 6 (1) (c) GDPR), and to safeguard legitimate interests (Art. 6 (1) (f) GDPR). Data is passed on to third parties only where this is necessary for the performance of the contract or where a legal obligation exists. Personal data is stored only for as long as is necessary for the stated purposes or as long as statutory retention obligations exist. Details, including on the rights of Customers (access, rectification, erasure, restriction of processing, data portability, objection, and the right to lodge a complaint with a supervisory authority), can be found in the privacy policy at www.zanova.eu/datenschutz.
14. Place of jurisdiction and applicable law
German law applies. If the Customer is a merchant, a legal entity under public law or a special fund under public law, or has no general place of jurisdiction in Germany, the exclusive place of jurisdiction is Kulmbach. With respect to consumers whose habitual residence is abroad, mandatory consumer protection provisions of the state of residence remain unaffected. Should any provision of these GTC be invalid, the validity of the remaining provisions remains unaffected.
15. Consumer dispute resolution
Nova Wohnraum and the respective owners are not obliged to participate in dispute resolution proceedings before a consumer arbitration board and do not participate in such proceedings.
Version: Kulmbach, 1 August 2026
Short-term rentals often generate higher income compared to long-term leases.
You can use your property anytime you need it without being tied to long-term commitments.
By optimising rental income and maintaining flexibility, you can achieve a higher selling price in the event of a possible sale.
